FAQS

We get a lot of questions from specials to allergens, everything you need can be found here

Stores & Stuff

What time do you open?

It depends on the store! Check out our Find Us page, select your store and the info you seek will be there!

Are you open on public holidays?

Yes! We are open every day of the year, besides Christmas Day. We sometimes open later on certain days like New Year’s Day, or when we're having a staff party

opening hours

I’ve tried calling your store a million times? Why aren’t they answering?!

The stores get very busy and loud (especially at night), so sometimes staff don’t get to the phone in time. Leave a message and we'll get back to you asap. You can also email us or message us on Facebook.

EMAIL US

I’ve seen something on Instagram I want to eat – where can I get it?

We do lots of festival and events which we make custom products for all over Australia. Keep an eye on to see where we’re headed next.

VIEW BLOG

I want to buy a gift card!

Gift cards available in every store – visit any store to buy one. We’re working on a better one which you can buy online…bear with us.

MORE INFO

Do you deliver?

We use Deliveroo for as our delivery service, you just need to make sure you’re in the catchment area for delivery. Head over to Deliveroo and type in your address to check if you’re in the delivery zone.

Deliveroo

Do you sell your cones and cups?

For personal use, yep! Just ask in store

Flavours

How long do specials stay in the cabinet for?

All our specials last for seven days from the day they are posted unless they sell out in advance. This means If a flavour comes out on Tuesday, the last time you can get it is Monday night, before the store closes. We introduce five new specials every week from Tuesday - Saturday.

SPECIALS

Do you have any vegan flavours?

All of our sorbets are entirely vegan. Click through to see them.

FLAVOURS

Are your cones vegan?

Yes, no hidden bacon inside

Is your gelato safe for pregnant women to consume?

Yes. All our products are pasteurised

Are your products halal?

They are not certified halal, but they do not contain any product that is non-halal. Except for our Tiramisu, Rum & Raisin & any specials which contain alcohol or contains vanilla extract. lavours indicated with a * next to the name contain Heilala Pure Vanilla Extract. The Vanilla Extract contains Water (65%) & Alcohol (35%). The amount used in our products is considered safe for children to consume, but it is not Halal certified or suitable for those who cannot consume alcohol for religious or other beliefs. Click the button below to view the full list of flavours

FLAVOURS

Are any of your flavours nut free?

All of our flavours which contain chocolate (apart from chocolate sorbet) contain traces of nuts, as we make all of our own chocolate in house. The machinery used to produce our chocolate is also used to make our nut pastes. As such, these flavours DO contain a very small percentage of nuts. Please note, our factory does process peanuts and tree nuts in other machinery, therefore ALL flavours (including sorbets) MAY potentially contain traces of nuts. If you have any allergies, please make sure you ask our staff before you order.

FLAVOURS

Do you sell bigger tubs of gelato?

We can organise 5L tubs of gelato from certain stores with 5 days notice. These are $90 each. Please call your nearest store to enquire.

FIND A STORE

Do you have sugar free gelato?

No, sorry. All our gelato and sorbet contain sugar. There’s no beating round the bush. Treat yo self, really means treat yourself

Do you have an ingredients list of your flavours?

We don't have a full ingredients list for our flavours available, however you can read all of our flavour descriptions here.

FLAVOURS

About The Business

Who owns Messina?

Messina has 4 owners – the company was started by Nick Palumbo in 2002, and since then he has been joined by his brother Danny Palumbo, Head Chef Donato Toce and Declan Lee.

the story

Do you franchise?

No, we do not franchise. We are entirely privately owned and run.

Will you sell me gelato for my awesome new café/restaurant?

Nope sorry! Our factory is at full capacity just making product for our own stores and we do not wholesale our product we’re afraid.

Do you collaborate?

Yup – we love a good collaboration and are happy to work with brands on exciting new projects. Have a look at our past collabs.‍

collaborations

Cakes

Can I order a cake?

Yes you certainty can. If you’re ordering for a special occasion you can order online for same day or next day turn around. If you prefer to live life on the edge, you can walk in to any of our stores and see which cakes are available on the day.

order cake

I already had an account login for your cake system. Can I use the same one?

No. You need to create a new account on the system. Click here and sign up in the top right corner

Can I finally get Messina App points for my online cake purchases?

We're currently working on how we can offer Messina App Points for these purchases. Please bear with us, they'll be available soon.

Messina App

Can I still walk into your stores and buy a cake from the available stock?

Yep! But if you’re after something in particular, you can reserve online for same-day pick up

Closest store

Can I order on the phone?

We prefer online cake orders – it’s easy and quick... give it a whirl

Order cake

Do all your stores now accept cake orders?

Yep – all of them. Even Surry Hills and Coolangatta. The Star is temporarily closed

Order cake

How do I get back to my account once I’ve closed the order?

You can sign in here – https://messina.bopple.app/ or click through from any of your email confirmations

Do you make custom cakes?

No, we don’t make custom cakes. You can buy one of our 9 gelato cakes which are all equally delish and handmade by our chefs.

order cake

What is your refund AND CANCELLATION policy for cakes

Please choose carefully. If you'd like to cancel your cake within 7 days of ordering, please call the store directly for them to process your refund. If it is after the 7 day period, please email the head office for them to process. If you have ordered a custom product such as cookie pies, Easter or Christmas cakes, we’re afraid these are non-refundable, as we’ve had to make them specially for you. If you'd like to switch your order to a different cake, you'll still need to call the store to cancel your previous order.

CALL THE STORE

Is the gelatine in the cakes halal / kosher?

We use a beef gelatine that is halal and kosher.

order cake

I’m running late to pick up my cake!

Don’t stress. There is no need to call us, just turn up when you can as long as it’s before closing time, we’ll have your cake for you.

Gelato Classes & Creative Department

Do you run gelato classes?

Yes we do run gelato classes in Sydney, Melbourne and Brisbane. Click the link below to find out more or to book.

classes

Do you sell the powders from your recipe books so I can make your gelato at home?

Yes – you can buy them from Fitzroy (VIC), Rosebery (NSW), Braddon (ACT) & South Brisbane (QLD). Give them a quick ring to check they have stock or pop in.

Find a store

What is the Creative Department dessert degustation?

Something we’re very proud of – a 7 course degustation dining experience of sweet and savoury gelato.

find out about the creative dept.

About Messina

At Gelato Messina our job is to make people happy. Yes we make amazing gelato with the very best, real ingredients. And yes our gelato cakes are weird and wonderful, but it’s all in the name of putting a smile on someone’s face.

Navigation

Home About Menu Stores Cakes Classes Contact Us Cart Hire Creative Department What's On?

Latest Posts

Eggers Can Be Choosers This Easter

Mar 15, 2023

Gluttony – Adelaide Fringe Festival

Feb 15, 2023

Finger Bun Gelato Lube

Feb 1, 2023

Search

Jobs Privacy FAQs Press & Media